BBN Consulting Pty Ltd ("BBN", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Effective date: 14 August 2026.
We collect personal information you provide to us directly, including your name, email address, phone number, company and project details when you submit an enquiry or quote request through our website forms, email us, call us, or engage us to provide services. If you engage us, we also collect information reasonably necessary to deliver our services, such as site addresses, property details and billing information.
We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages viewed and referring pages, through cookies and analytics services described below.
We use personal information to respond to enquiries and provide quotes; to deliver our consulting services, including preparing reports, registers, management plans and clearance documentation; to invoice and administer client accounts; to maintain records we are required to keep for professional, insurance and regulatory purposes; to improve our website and services; and, where you have asked to hear from us, to send occasional updates you can opt out of at any time.
We do not sell personal information. We may disclose personal information to third parties who help us deliver our services, such as analytical laboratories, subcontracted specialists, and providers of IT, hosting, payment and professional services; where you have consented; or where disclosure is required or authorised by law, including to work health and safety and environmental regulators.
Some of the service providers we use, including our website hosting and analytics providers, store data on servers located overseas (including in the United States). Where personal information is held by these providers, we take reasonable steps to ensure it is handled consistently with the APPs.
Our website uses cookies and Google Analytics to understand how visitors use the site so we can improve it. Analytics data is aggregated and does not identify you personally. You can disable cookies in your browser settings; the website will still function.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including access controls and secure cloud systems certified to our ISO 9001, ISO 14001 and ISO 45001 management standards. We retain personal information only as long as needed for the purposes above or as required by law, including statutory record-keeping periods that apply to environmental and occupational hygiene reports, then take reasonable steps to destroy or de-identify it.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period. We will not charge you for making a request.
If you believe we have breached the Australian Privacy Principles, please contact us first and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
BBN Consulting Pty Ltd, 9/31 Warehouse Circuit, Yatala QLD 4207. Email: info@bbnconsulting.com. Phone: 0410 170 853. We may update this policy from time to time; the current version will always be published on this page.
